Refund & Return Policy
Your satisfaction is our top priority at Paws & Pattes. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions:
- Eligibility: Items must be returned within 7 days of delivery. They must be unused, in original packaging, and in resellable condition.
- Non-Returnable Items: Perishable goods (such as pet food or treats), opened grooming products, and personalized items cannot be returned.
- Refunds: Once your return is inspected and approved, refunds will be issued to your original method of payment within 5–7 business days.
- Return Shipping: Customers are responsible for return shipping costs unless the product was received damaged or incorrect.
To request a return, please contact us using the details provided below.